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Posted: Tuesday, December 6, 2016 9:04 AM

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JOB SUMMARY / GENERAL DESCRIPTION:

Responsible for telecommunications of network systems, planning new projects, and troubleshooting/ coordinating resolution efforts. Manage and maintain Cisco VoIP solutions, paging systems, voicemail, IVR, Reader Boards, and system upgrades. Design and implement voice and voice related network services and solutions to meet stated business needs.

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

Other duties may be assigned. A teammate in this position must have the ability to:
Resolve voice network systems and services problems throughout the Company network.
Coordinate resolution efforts of others to maintain high network availability.
Provide recommendations to proposed telecom network/systems designs with respect to ease of installation, support and recoverability.
Coordinate requests for telecom network/systems/services bids, review and recommend contractor selection.
Inspect and validate the work of telecom network contractors performing telecom systems installation to ensure strict compliance to standards and specified design.
Design and implement telecom services and solutions to meet stated business needs.
Review and recommend changes to telecom teammate designs and project plans of telecom services.
Review and coordinate improvements to existing telecom network procedures and documentations for efficient and cost effective delivery of highly available telecom services.
Satisfy and coordinate end user requests to completion.
Provide technical advice and leadership on major projects to ensure continued delivery of high efficiency telecom networks and services.
Assimilate, document and provide management with weekly updates of all assigned projects and significant activities.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
A teammate in this position must have:
3-5 years experience in Cisco voice solutions, specifically within UCCX and UCM
3 to 5 years of project leadership experience in administering voice systems.
ShoreTel Voice experience is a plus
PBX experience is a plus
History working within managing a Cisco VoIP environment, specifically with UCCX, UCM, Unity, Cisco IVR, and Cisco integrated paging system.
Proven record of managing a large Cisco voice environment with 2000 plus users.

Candidates must pass a background check, drug screen and other job requirements. EOE AA M/F/Vet/Disability.
Job Type: Full-time
Required education:
Bachelor's
Required experience:
PBX: 3 years
UCCX: 3 years
VOIP: 5 years
Required licenses or certifications:
CCIE Voice/ Collaboration
CCNP Voice
CCNA

• Location: Killeen/Temple/Ft Hood, Temple, TX

• Post ID: 16811670 killeen
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